At Outlet Suit Refined, we take as much care in ensuring your satisfaction as we do in crafting our premium menswear. Should any garment not meet your exacting standards, our returns process is designed with the same attention to detail found in our half-canvas construction.

Our Return Promise

We stand behind every stitch with a 15-day return policy from the date of delivery. All returned items must be:

  • In original, unworn condition
  • With all tags attached
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

To maintain our standards of excellence, the following cannot be returned:

  • Custom tailored suits (including our Boys Suits & Tuxedos and made-to-measure items)
  • Final sale items (clearly marked at purchase)
  • Accessories (HATS and other intimate apparel for hygiene reasons)

The Refinement Process: How to Return

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our concierge team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number] Dear Outlet Suit Refined Concierge, I would like to initiate a return for the following item(s): Order Number: Item Name: Reason for Return: Preferred Resolution: [Refund / Exchange for (specify size/style)] I confirm the item(s) are in original condition with all tags attached. Sincerely, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, our team will send:

  • A prepaid return label (for US customers)
  • International return instructions (with applicable shipping costs)
  • Return merchandise authorization (RMA) number

Step 3: Ship Your Return

Package your item securely with the original packaging and include the RMA number visible on the exterior. For your protection, we recommend:

  • Using a trackable shipping service
  • Retaining your shipping receipt until refund is processed

The Finishing Touches: Refund Processing

Upon receiving and inspecting your return (typically within 3-5 business days after delivery to our atelier):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 5-7 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Protocol

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Specify your desired replacement in the return request
  3. We’ll ship your new item once the return is received
  4. Price differences will be charged/refunded as needed

International Returns

For clients outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be marked as “Returned Goods”
  • Original shipping fees and any import duties cannot be refunded

Special Considerations

For urgent occasion wear (Church, Cruise, or Job Hunting attire), we recommend ordering with ample lead time or contacting our concierge for expedited solutions should exchanges be necessary.

For further assistance, our customer service team stands ready to assist at [email protected] or +1 (336) 629-1123 during business hours.

Outlet Suit Refined reserves the right to refuse returns that don’t meet our stated conditions. This policy does not affect your statutory rights.