At Outlet Suit Refined, we’re committed to providing a seamless experience for the modern gentleman. Below you’ll find answers to our most commonly asked questions about our premium menswear, delivery services, and policies.
About Our Products
What types of clothing does Outlet Suit Refined specialize in?
We specialize in refined menswear for discerning gentlemen, including:
- Dress shirts (French cuff, banded collar, Mandarin/Nehru collar)
- Business and formal suits (including half canvas construction)
- Boys’ suits and tuxedos for special occasions
- Accessories including hats and ties
- Specialty fabrics like linen and houndstooth patterns
How do I determine my correct size?
We provide detailed sizing charts for each product category. For suits and dress shirts, we recommend professional measurements for the perfect fit. Our “Modern Fit” line offers contemporary silhouettes while maintaining professional elegance.
Are your suits fully canvassed?
We offer premium half canvas construction in our suits, which provides excellent structure and drape while maintaining comfort. This construction method is ideal for the modern gentleman who values both quality and wearability.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Standard shipments via DHL/FedEx include detailed tracking, while EMS shipments include basic tracking. You can also check your order status by logging into your account.
Can I modify or cancel my order after placement?
We process orders quickly to ensure timely delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if the order hasn’t yet entered the shipping process.
Shipping & Delivery
What are your shipping options and costs?
We offer two refined shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after 1-2 day processing. Includes detailed tracking.
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing. Includes basic tracking.
Do you ship internationally?
Yes, we serve discerning gentlemen worldwide, excluding select remote regions in Asia. Please note international shipments may occasionally experience customs delays beyond our control. We recommend ordering at least 3 weeks before your event date.
What should I do if my package is delayed?
While we carefully select premium carriers, occasional delays can occur. If your shipment exceeds the estimated delivery window, please contact us at [email protected] with your order number, and we’ll investigate promptly.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unaltered, and in original condition with all tags attached. Please visit our Returns page for complete details or contact our customer service team for assistance.
How do I initiate a return?
Please email [email protected] with your order number and return request. We’ll provide detailed instructions and a return authorization. Returns without authorization cannot be processed.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing of the credit appearing in your account depends on your financial institution.
Additional Questions
How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Where is Outlet Suit Refined located?
Our headquarters is located at 1303 Ingram Road, Asheboro, US 27203. While we welcome your correspondence, please note we operate as an online retailer and don’t have a physical showroom.
If you have any questions not covered here, please don’t hesitate to contact us. At Outlet Suit Refined, we believe looking impeccable shouldn’t require patience—just perfect timing and impeccable service.